Frequently Asked Questions


How to use the site

To order, simply select the program/s on our website that you would like to purchase, and then follow the prompts to complete your order. Payments can be made using PayPal and all major credit cards.

For Learning Purposes

If learning only, you need to specify a date from when you wish to commence the course. You have 12 weeks to complete from the date specified.

For Travelling Purposes

If travelling, you will receive access one week prior to your specified departure date. You have to complete the course in the specifed time of travel to that particilaur place i.e. you will be in Prague from the 10/03/15 to 17/03/15 (7 days). This is where the self-learning conference will be undertaken. You then have two weeks from your specified return to Australia to return the evaluation form. Therefore, if travelling, please specify the following:

  • Date of your departure from Australia / New Zealand and return date
  • Location of where you wish to undertake the self-learning conference
  • Dates you will be in that specific location i.e. The Hilton Hotel, Prague from the 10/03/15 to 17/03/15

This is required for your certification and taxation purposes.

Accessing the site from overseas

In order to access the site from overseas the first time your log on, an access code will be emailed to you. The site will prompt you to enter this code which will then take you to the member portal page. Please ensure that the “cookies” are enabled as part of your internet settings, otherwise this component will not work properly.

Block or allow cookies based on their type.
  1. Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. Click the Privacy tab, move the slider to the level of privacy that you want to set, and then click OK.

To receive my RACGP or ACRRM CPD points, do I need to submit the evaluation form?

Yes, to receive your CPD points you must fully complete and submit the evaluation form via fax or email. You will need to download and complete the form once you have completed the modules.

Do I send the evaluation form back to you?

Yes, please scan or fax the evaluation form back to us via or fax (03) 8677 9885

Is there a time limit on applying for my points?

Yes, each course has a date by which you need to apply for CPD points. You have two weeks from your return date to Australia (if travelling) to send back your evaluation form to obtain your points from either college.

Tax Ruling

Global Medical Education (GME) can provide both short and long self-learning modules. The GME Packs / Symposia are deemed as self education or continued professional development, therefore covered under the Income Tax Assessment Act 1936, specifically self educational expenses section 51(1) and consolidated in the Taxation Ruling TR 98/9.

For the purposes of Part A of Taxation Ruling TR 98/9, self-education includes courses undertaken at an educational institution (whether leading to a formal qualification or not), attendance at work-related conferences or seminars, self-paced learning and study tours, including sabbatical (whether within Australia or overseas). For a copy of the taxation ruling, click here.

Example: Francesco, a GP, has 2 equal purposes when he has a family holiday in Singapore for 10 days. He purchases a portable conference valued at $440, which is 5 hours in duration. The conference package is $2440 ($1,000 return air fare, $440 for the cost of the conference and $1,000 for accommodation and meals at the conference venue). Francesco paid another $2,000 for accommodation, meals and car hire for the other 5 days day of the holiday. Francesco is allowed a deduction of $1,440 for the conference cost and the accommodation and meals expenses at the conference. Only half of the return air fare ($500) is allowed as the expense was incurred for two equal purposes, one income-earning and the other private. The other expenditure of $2,000 relating to the holiday in Singapore is private in nature and not allowable as a deduction.

In most cases approprate travel and expenses related to attending a conference may be claimed as a deduction. We advise that you speak with your Accountant for further information and/or refer to the ATO website, a link is provided below.

According to the ATO you can claim the cost of attending seminars, conferences or education workshops that are sufficiently connected to your work activities. This can include formal education courses provided by professional associations.

For more information visit:,-conferences-and-education-workshops/

As always, individual circumstances vary and customers should seek their own independent taxation advice.

How up to date are the programs?

All of our programs are current and within the 2017-2019 RACGP and ACRRM trienniums.

How are your programs delivered?

Our programs are all delivered digitally. Once you have purchased a program, you simply download the MP3 or MP4 files to your computer.

The online videos allow you to watch anytime, anywhere, on virtually any reliable internet-connected device (some connections may not provide optimal results), simply log in and watch as much as you want – no downloading necessary. You can also download all the MP3 and MP4 data files, which that can be imported into iTunes and other media players and then synced to other mobile devices for your permanent library.

We can also provide you with Audio CDs that allow you to listen to lectures in your car, on your computer, or at home. The MP3 format can be played on most devices that are MP3 compatible and is also readily importable into iTunes and other media players where the files can be synced to mobile devices. Standard format audio CDs for older vehicles or those without an MP3 player can be arranged by calling our customer service team at 03 8354 4147 or contacting

What is an MP4 file?

This is a file in video format that can be played on computers using a multimedia player, such as Quicktime.

How do I add MP4s to iTunes?

To add MP4s to iTunes, simply:

  1. Download the files from our website.
  2. Open iTunes.
  3. Open the downloaded files.
  4. Drag the video files onto your iTunes library.
  5. The videos will then appear in iTunes under Library > Movies.

Can I speak to someone in person, or is everything online?

Yes, you can speak to us in person. We’re based in Melbourne and can be reached over the phone during business hours on (03) 8354 4147.

What are my payment options?

Payments can be made using PayPal and all major credit cards